Middlebury Electric, Inc. provides complete commercial, industrial and utility electrical services to Northern Indiana and all of Michiana including electrical services for businesses and organizations in Elkhart, Goshen, Middlebury, Mishawaka, South Bend, and surrounding areas.

The company was built on providing the highest level of customer service to Indiana businesses for over 30 years. From project design and construction to 24-hour emergency services.

“We want to be able to communicate with each other and with our customers,” says Kendra Dull of Middlebury Electric. “In our daily business – from emails, quotes, invoicing, payments, payroll and more, information technology is a necessity for our business. When we were looking to grow our software, we needed someone to help us find the system that will work best for our company.”

The Situation: Finding A Strategic Indiana IT Provider to Restore Optimal Services

“Due to a business restructuring, it was time for full-time support from a managed IT provider in Indiana,” says Dull. “We needed a new server, phone system, computer station upgrade along with backup security and cell phone maintenance.”

Middlebury Electric had no IT support. Instead, the Operations Manager from a sister company had this responsibility tacked onto his other duties. When Middlebury Electric sold the sister company, they wanted proper, Indiana-based IT support. The owner of Middlebury Electric knows Jon Morningstar, President of Blue Star, and believed that Blue Star IT Services & Solutions would be a good fit for them.

The Solution: Working With Highly Recommended Michiana IT Experts To Revamp Infrastructure

Middlebury Electric was working with old, neglected hardware and workstations that were not on a domain. Blue Star IT Services & Solutions brought them onboard and immediately installed a new network and server. They created a domain, added all workstations to the domain and revamped their entire IT infrastructure from the ground up.

“Blue Star was recommended to us by our part-time IT person,” says Dull. “We met with them and were very impressed with how prepared they were and we liked their presentation and solutions for our needs.”

“We were assigned a Blue Star support team consisting of Grant, Buddy, and Josh,” continues Dull. “They made all of us feel at ease with our transition and tackled the company’s needs head-on. Not only do they get back to us in a timely manner, but they always have a solution for the situation and/or issue immediately.”

Blue Star IT Services & Solutions worked with Middlebury Electric to offer them a strategic approach that would suit their needs and work for them long-term:

  • The Blue Star team is committed to going above and beyond to build strong client relationships that stand the test of time. Blue Star is committed to understanding our clients’ needs and aligning our goals to support those needs.
  • Blue Star understands the importance of technology for Indiana Businesses, and we treat every client’s IT network as our top priority. Our goal is to ensure that your IT systems are up and running at all times, your data is secure and accessible wherever necessary and your staff has access to the support needed to maintain productivity.
  • For any business, downtime can be deadly. Blue Star is committed to providing the best data backup & disaster avoidance. We offer onsite and offsite data backup, as well as disaster avoidance planning in order to keep your IT systems and data accessible in the event of a disaster.
  • Blue Star’s guiding purpose is to be the strategic IT Consultant for Michiana businesses. Blue Star will discuss your business goals with you, then help you sort through the complex world of technology to select and implement the best IT solutions for your unique needs and requirements.
  • Reliable IT security for Michiana business owners is a Blue Star promise. We provide comprehensive network security solutions to protect your network, workstations, and data against ever-evolving security threats such as malware, viruses, and cybercrime.
  • Reliable, 24/7 support is the Blue Star specialty. Blue Star’s team of IT support professionals are available around-the-clock to address all your IT-related questions and concerns while resolving issues before disruption or downtime occurs.

The Outcome: Successful and Reliable IT Strategies Lead to a Long-Standing Client Relationship and Long-Term Success for Middlebury Electric, Inc.

“The team at Blue Star IT Services & Solutions make us feel at ease,” says Dull. “They answer any question or problem that we have in a timely manner and just go the extra mile for us! No question or situation is too small for Blue Star.”

“Middlebury Electric, Inc. is now a fully managed client,” says Blue Star vCIO Grant Martin. “We installed a new network with a more stable environment. This makes their data secure but accessible and we provide them with quicker response times.”

“I would absolutely recommend Blue Star IT Services & Solutions,” adds Dull. “Their customer service is unmatched. From our personal support team to the help desk, they truly know what they are doing. All of the Blue Star staff members have many years of experience. They explain things so everyone understands what is going on and what needs to be done. We truly cannot say enough good things about Blue Star IT Services & Solutions.”

Is your Goshen, South Bend, Mishawaka or Elkhart business looking for IT support? Need to implement a new line of business applications or replace an old server? The Blue Star approach to IT project delivery offers maximum strategy and value at budget-friendly prices. Call Blue Star, Inc. today at (574) 975-0767 or email info@bluestarpro.com.


Published on 6th February 2018 by Jon Morningstar

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