In many ways, information technology is the backbone of your business. When your infrastructure is functioning properly, it’s one of the most powerful enablers you have. If supported correctly, your IT infrastructure is a productivity machine with an eye toward the future.  With it you can effortlessly combine technology with your long-term strategy to reach your business goals.

Because of this, you need the absolute best in IT consultation, recommendations and implementation.  You need someone to take email, asset management, network design, business continuity and more, and bring them together into a finely tuned and secure system.

Can you really expect to find one person to meet all of these needs and more, while staying on-time and on budget? The answer, in every likelihood, is “probably not.”

Information Technology: Breaking It Down

Think about all of the areas of concern that businesses deal with when it comes to IT—And what a single tech could potentially be asked to do. One of the biggest concerns would undoubtedly fall on business applications support. Successful organizations require more than just an email or database solution—You need systems that are built with your end goals in mind and that promote productivity, collaboration and communication.

Next, consider something as seemingly simple as IT asset management. This is about more than just keeping track of what equipment’s in play. It’s about making sure that resources are being well utilized and in the way they were intended—That updates are installed, patches applied, systems are remotely monitored for security, and all problems, no matter how small are being addressed. It’s a full-time job in and of itself, to say nothing of the other full-time jobs you’re asking this one person to do.

Training has long been considered one of the most important aspects of IT, both in terms of keeping up with the latest technology and educating employees about the importance of cyber security. Training must be proactive and ongoing in order to be effective—It’s not something you do once and forget about. How is one person supposed to find the time to do this properly?

This brings us to the all-encompassing topic of systems management and administration. Backups and data protection are the keys to ensuring your organization can resume normal operations in the event of a disaster. Onsite and offsite storage (and how they interact) make sure that employees can work anywhere at any time. Even network design and concepts like wired networks, wireless networks and VLAN are less about getting computers onto the Internet, and more about empowering employees to work productively in any given the situation.

And, don’t forget about 24/7 Help Desk Support. When it comes to your technology, something’s going to go wrong.  It’s not a question of “if,” but “when.” How can one IT technician address all your users’ concerns, potentially at a moment’s notice, when they have so many other tasks to handle? The answer is simple –They can’t.

Going back to the topic of security, this is another huge job in and of itself. Remember that we’re living in an era where 55% of companies say that they’ve experienced some type of cyberattack in the past twelve months alone. 50% of those reported data breaches involved compromised customer or employee information. In the aftermath of these and similar types of incidents, companies spent an average of about $880,000 because of damage or theft of IT assets, and an additional $955,000 because of the disruption of normal business operations.

How, in good faith, can you expect one person to shoulder this type of burden on top of everything else that they’re being asked to do? Not only are you setting them up for failure, but your organization as well.

They say that “a chain is only as strong as its weakest link.” Rest assured that if you’re asking one person to do all of this and more, they will quickly become that “weak link and break the chain.”  Forget about accomplishing all of your objectives and staying within your budget—You’ll be lucky to still have a viable business in six months’ time.

What you do need is several people with a variety of IT skills and experience who will work in tandem towards your unique business goals. Business software applications support, network design, business continuity—These are all entirely disparate skillsets that require completely different ways of thinking.  

These are just a few of the many reasons why you need an IT Managed Service Provider (MSP) instead of just one IT person.

With an MSP, you know that your business technology and data are protected 24/7:

  • You can focus on running your business and not on IT worries. Your MSP will minimize or eliminate downtime that could hit your bottom line.
  • Your IT support can be provided remotely without a tech visiting your office. There will be instances that require in-person care, such as hardware replacement. However, most of what affects your day-to-day operations can be worked on by a remote technician.
  • You’ll benefit from a flat-rate payment model, allowing you to budget your IT plan more effectively. You’ll be able to plan for growth far more easily and with greater peace of mind.
  • IT maintenance from an MSP is more cost-effective than relying on break-fix solutions provided by a single tech—Especially when you consider the lost revenue from downtime.

To give you a competitive advantage, your IT investments must be supported and maintained in a professional manner, and by experts who have specialties in all areas of IT management.  The right IT company will provide this.

If you’re in or around South Bend, Indiana, and you’d like to find out more information about this or any other essential IT topics, contact Blue Star Pro. Give us a call: (574) 975-0767

Or send us an email at:

Published on 24th July 2017 by Jon Morningstar

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