Change is inevitable. Companies are bought up or merged with other companies each day across America. Though there’s usually a time of chaos and uncertainty, eventually things settle down and go back to normal.

If you’ve been working with the same IT services provider for years and they’re suddenly bought by a bigger entity, it can be troubling. You’ll have lots of questions:

  • Will my technology still be monitored and maintained?
  • Will there be any disruption in my services?
  • Who do I call if I have a problem?

If a company works to complete this merger correctly, then they will anticipate these questions in advance and already have answers prepared for you. Owners who sell or merge should work with specialists who can help them through this process. Continuity of business services is essential. You must anticipate all that could go wrong and be prepared.

Why Owners Sell

Owners might decide to sell their companies for a variety of reasons. Some owners simply get tired of running a company. Some get health problems and need to cut back on their work-related stress. Sometimes an owner has built such a successful company that they can earn quite a lot of money off their investment. Selling is the perfect way to liquidate 100 percent of your earnings.

The exiting owner is usually asked to stay involved until the process is complete and things have settled down. Sometimes, they are asked to remain involved in the business for a period of time. This is a good way to make clients feel reassured that their needs will not be forgotten.

This is especially true with Information Technology. Businesses today depend on their IT infrastructure more than ever. They need all their IT resources functioning properly every single day. They don’t have the luxury of being able to close down for a few weeks while the merger takes place.

Most owners of IT service companies understand this. They know that a company will suffer a loss of revenue if they can’t fully access their network and computers.

If you’re thinking of selling, then consult with a specialist in mergers. They’ll be able to talk to you about how the process will go and what to expect. If you work with an experienced consulting firm during the merger, you can limit the inconveniences to your customers.

Allaying the Fears of Customers

One of the big concerns for IT service providers who sell their business or merge with a larger one is their customer base. What will customers think? How will they react?

From the customer’s point of view, it is common to expect that your IT service provider will be completely transparent. They will let you know what’s going on at every stage of the merger or buy-out. It’s best to have a specific person on staff who works as a liaison with clients. This can help your customers feel more confident that everything is being done correctly and there will be no interruption of services.

Should You Worry If Your IT Service Company Was Bought Out?

If you’re working with true professionals like those at Blue Star, there’s no reason to worry. At Blue Star, we value customer service above everything else. Our customers are our reason to be doing what we do. We believe in staying fully engaged with clients through any type of situation such as a hurricane or flash floods. We understand how important your technology is to your business operations.

This should be the business philosophy of any service company. When you work with pros like this, there’s no reason for concern. Whether there’s a merger or a flood, we’ll keep you informed of what’s going and let you know if we think there could be any issues at all.

You have a right to expect that from your IT service provider. Without your network and computers, you can’t get anything done. If you lost even a day’s worth of files and records, it could be costly.

If your managed IT services provider has notified you that they’re being bought out or merging with another company, then be sure to ask them whether they’ll be one specific person to speak to if problems arise. If they’ve done their job properly, then you shouldn’t even have to ask. You should get emails letting you know what’s going on from start to finish.

If you’re not being informed about the quality of services throughout the process, then you may need to speak to an owner or manager. No one wants to be left in the dark—especially where their technology is concerned.

If your services seem to be degrading, then look around and see what other providers in your area have to offer.

Blue Star Serves Businesses in South Bend, Goshen, Elkhart and all of Michiana. We can show you how Blue Star IT Services & Solutions can give your business the competitive edge.

In the meantime, stay up-to-date about what’s important in the world of IT and how it impacts your business. Visit our Media Center. Here are a few examples of some articles to get you started:

Unified Endpoint Management (UEM): Can This Help Streamline Cloud Security?

What Are the Top 10 Phishing Email Subject Lines from Q2 2018?

Fix Your Email Issues With One Easy Checklist

Published on 13th November 2018 by Jon Morningstar

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