A Nonprofit Housing Agency Gives Blue Star “5 Stars” for Being the Best Partner They’ve Had

Elkhart Computer Services

Lacasa, a nonprofit housing agency, offers programs designed to help clients achieve financial stability – from finding a new home to getting home repair assistance to preventing foreclosure. Lacasa strives to ensure every family enjoys safe, affordable housing. As a nonprofit housing organization providing incredibly vital services, it’s important for them to always be up and running.

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Blue Star Has Been There Every Step of the Way – From Part-Time Projects Over 10 Years Ago to Fully Managed Services Now and Well Into the Future!

Blue Star, a leading IT company founded in 2004, has been with Lacasa every step of the way. They initially helped with various projects and support, however, as the non-profit housing agency’s information technology needs have evolved, so has their trusted technology partner’s role.

In 2007, Blue Star started providing a fully managed service offering, and in 2015, they added a hardware-as-a-service (HaaS) agreement that covers all of their server and desktop hardware. James N. Davis, Chief Operating Officer at Lacasa, proudly explained:

“I definitely would recommend them to anyone! Blue Star is technically capable, very responsive with issues or problems, and they’re always quick and flexible when we need them.”

Fully Managed Services Gives Them a Fully Staffed Help Desk – Allowing Staff to Focus on Their Programs and the Families They Serve!

Blue Star’s fully managed service offering was carefully selected as the best choice for them due to its ability to:

  • Keep the network proactively monitored and maintained
  • Make ongoing costs more predictable with a flat-rate monthly fee
  • Prevent issues from occurring and resulting in disruption
  • Enable staff members to work productively with well-functioning systems

Ultimately, fully managed services enable the nonprofit housing agency to depend on a fully staffed help desk. As a successful and growing organization, their staff is already busy, so it’s important for them to avoid spending time on technology issues themselves.

Hardware-as-a-Service Keeps Desktops and Server Hardware Properly Maintained without Costing a Fortune!

Blue Star’s hardware-as-a-service keeps IT equipment, including desktops and servers, functioning properly with a predictable, budgeted monthly expense. Lacasa has a standard replacement and upgrade cycle, as well as spare equipment available as needed. This helps them feel confident knowing:

  • Costs are predictable and easy to budget for
  • Technology infrastructure won’t become antiquated and outdated
  • Staff members can rely on their systems to get work done

On his relationship with Blue Star, Davis commented:

“For a long time, they’ve provided technical assistance, maintained our server, helped select replacement equipment. They handle upgrades. They’re a full-service technology support company.”

He continued,

They were able to help with print scan capability issues. They consulted with us on all avenues, even though it’s not something they do. They’re the best vendor I’ve ever worked with before – in my entire career!”

Lacasa Continues to Grow and Provide Their Incredibly Important Services to the Communities They Serve!

Lacasa has experienced continuous growth in the communities they operate, and as part of their 5-year strategic plan, they’re looking to provide services for all of the communities in Elkhart County. A strong technology foundation has allowed them to focus on their mission of providing personal empowerment, family stability, and neighborhood vitality throughout the region.

Davis offered this final statement:

“Blue Star has worked over the years to understand our work, what our mission is, and our needs. They are more than technical support. They’re part of our team. I give them 5 stars.”

And concluded with his endorsement,

“No relationship is perfect, but the mark of a good partner is honesty. Blue Star addresses all issues and they do their best to resolve them. If an unfortunate matter happens, they put procedures in place to ensure it doesn’t happen again.”

Get the 5-star service that businesses in Goshen prefer as their IT Partner! Contact Blue Star at 574-975-0767 or email us at info@bluestarpro.com to learn more about IT services in Goshen and surrounding areas.

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