Everywhere you look these days IT Managed Service Providers (MSPs) are popping up on every corner. Each ready to help you move your data to the cloud, securely backup your sensitive information, and take control of your IT infrastructure with monitoring and a Help Desk support.book your complimentary consultation
Everywhere you look these days IT Managed Service Providers (MSPs) are popping up on every corner. Each ready to help you move your data to the cloud, securely backup your sensitive information, and take control of your IT infrastructure with monitoring and a Help Desk support.
A sound idea as this is, managed service provider, Blue Star IT Services and Solutions is a Business-Focused IT Support and Computer Services company, warns to check the label. Not all who want to take over your business systems, are fit to come near them.
To help you sort through and steer around claims of experience and knowledge, Blue Star IT Services and Solutions has put together a top 10 list of what, managed services providers won’t tell you, which could ruin your business.
A managed services provider, on day 1, should have skills that go beyond necessary operating system maintenance. When you ask the skill level questions, you want to go beyond the fundamental questions about certifications and headcount.
A right MSP Information Technology Technician knows their craft. They can answer questions about scalability and availability of staff with specialized skill sets.
To take it up a notch or two throw questions at them about:
A good MSP will have deep expertise across all delivery models and integrated multi-sourcing strategy.
There are two approaches to IT service management. One is superior the other inferior:
Ask the provider if they go beyond simple monitoring and device management. And how much they use automation to cut down on human intervention to increase quality and productivity.
A highly skilled managed service provider will only follow the industry’s best practices. He/she will invest the time and training to acquire all 5 Information Technology Infrastructure Library (ITIL) certificates:
If the provider has not reached all levels, ask them which degree they have achieved and how soon will they move to the next level.
Consistent service delivery builts on logical processes. Ask the services provider to share examples of policy and process documentation. Have them explain how they can replicate across multiple delivery centers and the logical operations used.
Your IT infrastructure is tied together with hardware, software and network products from a variety of proven vendors. A services provider, like Blue Star IT Services and Solutions, insist on having working experience with multi-vendor environments.
Partnership with leading vendors has become increasingly vital. These relationships, keep the MSP up to date, on the lookout for product changes, and new technologies coming online. In this role, your provider is your trusted technology advisor pointing you in the direction that best fits your business.
Selecting a managed services provider with global capabilities positions your company for needed growth and expansion in the global economy.
Ask the MSP to explain:
Performance responsibility lies at the feet of the services provider. Here is where you get to grade service offered, not how the service rendered assistance. A professional services provider will commit contractually, to meet or exceed your service level requirements. They will also stand behind their commitments with financial penalties or reimbursement if those service level agreements failed.
Your business and IT needs will continually change. You want the flexibility to add managed services without adding multiple managed services vendors. Doing so becomes costly and complicated.
Ask your provider if they offer a comprehensive suite of managed services to cover:
Look for a provider who offers flexibility.
Innovation and renewal are critical components of your business strategy. The marketplace is always changing, and your business must change with it to stay competitive. How does a promising managed services provider contribute to your expansion? They view technology as continually evolving.
They look ahead and watch the trends, they plan strategically, knowing the right time to upgrade, replace or innovate. They have developed proprietary insights and gained experiences which shine the light on future technology or market shifts? Think of the competitive advantages you learn from their vision.
It’s worth mentioning. Some managed service providers are running out of time and about to close.
Ask to see annual reports, financial statements, and request client references.
Blue Star IT Services and Solutions knows this list it was not intended to be exhaustive or cover the topic in one reading. Preferably the information is your conversation starter.
To learn more about choosing the right, IT Managed Service Provider for your company give Blue Star IT Services and Solutions a call at (574) 975-0767 email us firstname.lastname@example.org to speak to one of our IT Managed Service Provider Specialists.Published on 10th May 2018 by Jon Morningstar
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